New manager
Professional
Applying Emotional Intelligence for Better Workplace Interactions
- 90 mins
In our everyday lives, we are faced with situations that require us to react emotionally. To thrive and be your best self, one must possess a certain level of emotional intelligence in our everyday dealings. In this course, you will learn skills to help you understand and manage both your emotions and that of others, especially in the workplace.
Learning Outcomes
At the end of the course, the learner would be able to:
- Demonstrate a clear understanding of emotional intelligence and its relevance to workplace interactions
- Apply effective techniques to manage personal emotions and leverage them to enhance work productivity.
- Analyse and adapt to the emotional states and behaviour patterns of coworkers to strengthen professional relationships.
- Utilise strong communication skills to manage conflicts and overcome workplace challenges.
- Develop empathy and demonstrate support for colleagues' emotional needs to promote a positive work environment.
- Utilise social skills to foster teamwork and build strong interpersonal relationships to achieve shared objectives.
Course Outline
Below are the modules for the course:
- Understanding Emotional Intelligence
- Managing Your Emotions
- Managing The Emotions Of Others
- Using Social Skills To Foster Good Work Relationships
- Communicating Decisions
New manager
Professional
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